Terms of Website Use
Please read these Terms of Website Use ("Terms of Use") carefully before you start to use the Website, whether as a guest or registered user. By using our Website, you indicate that you accept these Terms of Use and that you agree to abide by them. In addition, these Terms of Use refer to the following terms, which also apply to your use of our site:

· Our Privacy Policy which sets out the permitted terms on which we process any data we collect from you, or that you provide to us. By using our Website, you consent to such processing and you warrant that all data provided by you is accurate.
· Our Terms and Conditions of Supply which sets out the legal terms and conditions on which we sell Goods to you.

If you do not agree to our Terms of Use, please refrain from using our Website.
Eligibility to purchase
In order to make purchases in the Site, you will be required to provide your personal details. In particular, you must provide your real name, phone number, email address and other requested information as indicated. Furthermore, you may be required to provide billing and payment details. When you submit the billing and payment details, you represent, warrant and undertake that they are valid and correct and that you are the person referred to in the information provided.

In order to make purchases in the Site, you must meet our conditions of eligibility:

  • Be aged 18 years of age or over
  • Be in possession of a valid credit/debit card issued by a licensed bank acceptable to Chow Sang Sang for payment.

The Site is for your personal use only. You may not purchase goods from the Site for reselling purposes or commercial exploitation.

All orders that you place in the Site will be subject to acceptance in accordance with these Terms and Conditions.

Bird's Milk reserves the right not to accept an order for any reason at its sole discretion. Such reasons include, but are not limited to, any of the following:

  • The product you ordered is out of stock, or is withdrawn;
  • Our inability to obtain authorisation for your payment
  • The identification of an error within the product information, including price or promotion
  • You do not meet the eligibility criteria set out in Clause 2 above

When you place an order in the Site we shall email you an acknowledgement detailing the product you have ordered. This email is not an order acceptance from Bird's Milk, and does not create any contract between you and us. You may cancel the order placed by you before the issuance of an Acceptance Email (defined below), except for engraved orders which cancellation may only be made before the ordered item is engraved and shall be subject to the consent of Bird's Milk.

All orders are subject to stock availability and confirmation of the order price. No contract of sale and purchase of goods exists between you and Bird's Milk until we have received and accepted your order and we send you an email (""Acceptance Email"") to confirm that the goods you ordered have been dispatched or (if you have selected the in-store collection service) that your order is ready for collection. Once we send you an Acceptance Email, there is a binding legal contract between you and us. The contract shall be deemed to be entered into in Hong Kong.

If there is any problem with your order, our Customer Service team will try to contact you as soon as possible.
No Resale
Only those purchasing items for personal use by themselves or as gifts, and not for resale, may order items from this Website. Bird's Milk reserves the right not to sell to any party purchasing items through this Website for the purpose of resale.
Bird's Milk strives to ensure that the colors, design, and style of the products that appear on this site reflect those of the actual product. However, variations caused by technical, typographical, digital, or photographic reasons may occur. Bird's Milk will bear no responsibility for errors of any kind. Errors and the consequences of those errors may include, without limitation, any of the following: Product and service descriptions on this Website may vary from time to time, and typographical errors may occur, with the result that product and service descriptions may not be complete, current, or accurate. Any such typographical errors resulting in incorrect product or service information, including incorrect pricing information, may result in the failure to honor an order or request placed by you based on such incorrect information. Because actual colors and the representation you see on this Website will depend on your computer monitor and on other technical factors, Bird's Milk will not guarantee that the display of any products will be accurate at any time.
Pricing Policy and Taxes
All products in the Site will be charged in US Dollars (USD) and other currencies displayed are for reference only.

Prices displayed in the Site at the time your order is accepted will be honoured except when the prices are incorrect due to typographical error. Whilst we use our best endeavours to ensure that all prices appearing in the Site are accurate, we do not guarantee that they are error-free and reserve our right to rectify any errors. If we discover that any product that you have ordered has been listed at an incorrect price due to typographical error at the time you placed the order, we will inform you as soon as possible and offer you the option of reconfirming or cancelling your order if we do not elect to refuse to accept the order or to cancel the contract (as the case may be). If we are unable to contact you, we will refuse to accept the order or cancel the contract (as the case may be).

Bird's Milk reserves the right to change the prices of products and services featured on this Website at any time, without notice. If you place an order online, you will be charged the price indicated on the Online Store of this Website at the time of your online order. Taxes and duties applicable to your order:

  • Hong Kong orders are not subject to local taxes and duties.
  • Should you request delivery of your order to a location outside Hong Kong, taxes and duties including Value Added Taxes (VATs) may be applicable depending on the country of import ("Taxes"). You shall ensure that the import complies with all applicable laws and regulations.
  • No Taxes paid will be refunded upon returns and exchange.

Delivery Costs:

You may be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in the Site.
Online Payment Methods
Bird's Milk accepts VISA, MASTERCARD and AMERICAN EXPRESS cards. No checks, cash or money-order payments will be accepted for online purchases. An order placed will only be processed and shipped after all the information supplied is deemed verified and approval from the credit-card company has been received.

Payment is to be made in US Dollars (USD). International credit card providers or banks will determine the exchange rate, and may add an additional processing or administration charge which you will be liable to pay.

All payments for products will be debited immediately when the order is placed. By placing an order using one of the above payment methods, you confirm that the payment instrument used is yours or that you have been specifically authorised by the owner to use it. If the issuer of your payment instrument refuses to authorise payment to Bird's Milk, we shall be entitled to refuse to accept your order.

By placing an order for a product, you specifically authorise us to transmit relevant information (including any updated information) to third parties or to obtain information about you from third parties from time to time for purposes, including, but not limited to, authenticating your identity and authorising individual purchase transactions; and you specifically authorise us to transmit your information to the delivery carrier to enable it to arrange delivery of your product to your selected delivery address.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your purchase and payment secure, but we will not be liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site. The Site uses industry standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. Your credit card information is passed onto the banks under this technology without any copy being made in our server.
Products and services described on this Website are available while supplies last. Bird's Milk reserves the right to discontinue the production of any product, and to discontinue the offering or sale of any product or service at any time, without notice. Bird's Milk will not guarantee that any particular product or service displayed on this Website will be available at any particular location, even if that location has been indicated as a source for that product or service. In the rare case in which an item may become unavailable after you have received confirmation of an order for it, Bird's Milk will contact you, offering you the opportunity to order another item or to cancel your existing order.
Intellectual Property Rights
All intellectual property rights in any content of the Site (including text, graphics, software, photographs and other images, videos, sound, trade marks and logos) are owned by Moona Group Limited or our licensors. Except as expressly set out here, nothing in these Terms & Conditions gives you any rights in respect of any intellectual property owned by us or our licensors and you acknowledge that you do not acquire any ownership rights by downloading content from the Site. In the event you print off, copy or store pages from the Site (only as permitted by these Terms & Conditions), you must ensure that any copyright, trade mark or other intellectual property right notices contained in the original content are reproduced.
Reliance on information posted
We may change the format and content of the Site from time to time. You agree that your use of the Site is on an 'as is' and 'as available' basis and at your sole risk.

Commentary and other materials posted on our Website are not intended to amount to advice on which reliance should be placed.

Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up-to-date. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Website, or by anyone who may be informed of any of its contents.

We cannot and do not guarantee that any content of the Site will be free from viruses and/or other code that may have contaminating or destructive elements. It is your responsibility to implement appropriate IT security safeguards (including anti-virus and other security checks) to satisfy your particular requirements as to the safety and reliability of content.
Changes to our website and/or these Terms Of Use
At any time, and without notice, Bird's Milk may modify, update, or otherwise change any term of this Agreement or this Website. You agree that you are deemed to be apprised of, and that you are bound by, any such changes immediately upon its posting. We encourage you to visit this Website from time to time to review the current version of the Agreement.
Any comments, suggestions, testimonials, endorsements, ideas, or similar material disclosed, submitted or posted by you on this Website or in connection with it will be considered non-confidential, non-proprietary and not personal either to you or to anyone else. By disclosing, posting, or submitting any such material, you grant to Bird's Milk and its affiliates a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, edit, publish, translate, rework, distribute, and display that material without compensation or acknowledgment of source.
Your rights
Nothing in these Terms is intended to affect your rights under the mandatory laws of Hong Kong.
Linking to our Website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page.

The website in which you are linking must comply in all respects to our Website Acceptable Use Policy. See ____
We reserve the right to withdraw linking permission without notice. If you wish to make any use of material on our Website other than that set out above, please address your request to
External Links
The Site may, from time to time, include links to external sites, which may include links to third party offers and promotions. We include these to provide you with access to information, products or services that you may find useful or interesting. We are not responsible for the content of these sites or for anything provided by them and do not guarantee that they will be continuously available. The fact that we include links to such external sites does not imply any endorsement of or association with their operators or promoters.
Our Liability
Views expressed in any media by the designers or third parties, whose products are sold at our stores or in the Site or with whom we are associated, are their own. We take no responsibility for any such views as they do not necessarily reflect ours.
We do not warrant or represent that the use of the Site and Services will be error-free or that the Site or the servers that make it available are free of viruses or other harmful components.
Some events may happen beyond our reasonable control, such as adverse weather. Under such conditions, we will always do our best to maintain the Services but will not be responsible for failing to meet any obligations in these Terms.
We reserve the right to withdraw or amend any item of the Services without notice. We will not be liable if for any reason the Site is unavailable at any time and for any period.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any Contract that is caused by events outside our reasonable control.
Bird's Milk may, through its sole discretion, terminate or cancel your use of this Website or terminate or cancel this Agreement for any reason, without prior notice. Upon termination or cancellation of this Agreement, you will immediately discontinue use of this Website. Through its sole discretion, and at any time, Bird's Milk may also discontinue providing this Website or any part of it, with or without notice. Bird's Milk shall not be liable to you or any third party for any of the foregoing. Parts or all of this Agreement shall survive termination or cancellation of this Agreement and the termination or cancellation of your use of this Website.
You may not transfer or assign any or all of your rights or obligations under any Contract.

All notices given by you to us must be given in writing to the address set out at the end of these Terms & Conditions. We may give notice to you at either the email or postal address you provide to us when placing an order.

If we fail to enforce any of our rights, that does not result in a waiver of that right.

If any provision of these Terms & Conditions is found to be unenforceable, all other provisions shall remain unaffected.

These Terms & Conditions may not be varied except with our express written consent.

These Terms & Conditions and any document expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of any Contract. We are required by law to advise you that Contracts may be concluded in the English language only and that no public filing requirements apply.
Governing law and jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Hong Kong. The courts of Hong Kong will have exclusive jurisdiction in the event of any dispute or claim associated with these Terms.
Contact Us
To contact us, please email
Terms of Use of this Website were last updated September 28, 2017. Please check back periodically for updates and changes.